Triumph Group

Returning Candidate?

Customer Service Administrator

Customer Service Administrator

Requisition Number 
14092
Location 
UK-Staverton
# of Positions Remaining 
1
Position Type 
Full time
Experience (Years) 
3
Posted Date 
11/6/2017
Category 
Administrative/Clerical - All
Security Clearance Required? 
Yes
Shift 
1
Relocation 
No

More information about this job

Overview

The Customer Service Administrator is primarily responsible for the effective and efficient management of spares and repair orders, ensuring that the throughput of customer orders within the business, from receipt to despatch and subsequent invoice, is in accordance with Triumph’s business processes, procedures and contractual obligations.

Responsibilities

    • Accurate checking and processing of customer spares, repair orders to include input within the Syteline business system
    • Preparation, submission and follow through of customer quotations
    • Monitoring unit throughput to ensure adherence to contractual obligations
    • Undertaking customer liaison as required for order administration, ensuring good customer communication and relationships are maintained
    • Provision of regular customer account status reports
    • Order documentation scanning
    • Internal reporting on key performance indicators
    • Out of hours AOG cover on a rota basis
    • Completion of any work related tasks, which would be deemed reasonable of this role.

       

 

 

Qualifications

- Passionate about customer service
- Demonstrated experience interfacing with customers in an aerospace aftermarket or repair environment
- Experience in working on MRP sales & repair module systems
- Excellent interpersonal, oral and written skills
- Good attention to detail
- Able to perform well in a fast paced environment
- Strong knowledge and skills in Microsoft Office products
- Hydraulic and / or actuation knowledge or experience is an advantage
 

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- Based at Triumph Staverton
- Travel to other Triumph sites and / or customer locations may be required
- Hours of Employment: 37 hours a week. Flexibility may be required.

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- Successful applicants receive conditional offers to be subject to satisfactory references, Disclosure Scotland and Baseline Personnel Security Standard (BPSS) clearance, a right to work in the UK and willingness to complete a pre-employment medical questionnaire.