• Senior Customer Service Programme Manager

    Location UK-Staverton
    Posted Date 2 weeks ago(5/9/2018 12:33 PM)
    Requisition Number
    15140
    # of Positions Remaining
    1
    Position Type
    Full time
    Experience (Years)
    5
    Category
    Business Development - All
    Security Clearance Required?
    Yes
    Shift
    1
    Relocation
    No
  • Overview

    Reporting to the Customer Service Director, a Senior Customer Service Programme Manager (Senior CSPM) is required to lead the planning, negotiation and implementation of aftermarket programmes and Customer accounts for Triumph Integrated Systems – Actuation & Control (TIS – A&C).
    The Senior CSPM works closely with the CSM – Operations, CSM Sales and Quality Engineer / Auditor to ensure realistic commitments, proactive communication and excellent customer service for TIS – A&C’s aftermarket customers.
    The primary customer base for TIS – A&C’s hydraulic actuation product lines is Europe, Middle East and Africa (EMEA) -based A320, A380, B787 operators, but also includes military and marine customers.

     

    Responsibilities

    • Proactively lead the CS team to deliver £5M+ annual sales, and associated profitability, in a growing aftermarket environment.  This includes aftermarket responsibility for;
      - On Time In Full delivery of spares and repair orders, inc warranty administration
      - Civil spares distributor account management inc Spare Parts Price List creation and distribution
      - Repairs Customer Account Management
      - Inter-company account management
      - Retrofit plan creation and management
      - Sales Inventory Operations Planning and inventory requirements
      - Production Line Return management, including closed loop business feedback
      - Metrics & reporting
      - AOG team management
    •  

    Qualifications

    - Demonstrated strong Programme Management experience, preferably in an aerospace aftermarket environment
    - Demonstrated team management experience, preferably in an aftermarket environment
    - Team player and experienced leader with the ability to interact closely with multi-disciplined teams
    - Must have excellent written, oral, presentation and IT skills, alongside strong financial and commercial acumen
     
    - Contracted to TIS – A&C, Gloucester.
    - 37 hour week (Flexibility will be required)
    - Global travel to Customer and other Triumph locations worldwide will be required (approx. 25% of working time)
    Successful applicants receive conditional offers to be subject to satisfactory references, DBS check and Baseline Personnel Security Standard (BPSS) clearance, a right to work in the UK and willingness to complete a pre-employment medical questionnaire.
     

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